Privacy

Decivexa Privacy Policy

Last updated: August 24, 2026

1. About Decivexa

Decivexa is a Shopify application operated by Services AtlasNexus inc., located at:

203-15 rue de l'Arsenal
Lévis, Québec G6V 4P6
Canada

For privacy or data protection questions, contact:

support@servicesatlasnexus.com

This Privacy Policy explains how Decivexa collects, uses, stores, protects, and deletes information when merchants install and use the application.

2. Scope of this Policy

This Privacy Policy applies to information processed by Decivexa in connection with the Shopify application and the services provided to merchants.

Decivexa is designed to analyze commerce data and provide merchants with business insights, opportunities, performance indicators, and recommendations.

Depending on applicable law and the circumstances, Shopify merchants generally determine the purposes for which their customer information is processed, while Services AtlasNexus inc. processes information as necessary to provide Decivexa's services.

3. Information We Access Through Shopify

Decivexa accesses only the Shopify information required to provide its functionality.

The current application permissions include:

• product and variant information;
• inventory information, including information required to analyze product costs when available;
• order and order-line information;
• order dates and status information;
• sales amounts;
• discounts;
• shipping amounts;
• cancellation information;
• refund information; and
• identifiers required to associate transactions with products, variants, orders, and the relevant Shopify store.

Decivexa may process Shopify protected customer data contained in order-related resources because this information is required to analyze sales and commercial performance.

However, Decivexa does not require or persist direct customer identification fields such as customer names, email addresses, telephone numbers, billing addresses, or shipping addresses for its current analytical functionality.

Decivexa does not request Shopify's protected customer fields for name, email, phone number, or address as part of its current application configuration.

4. Information Collected From Merchants

Decivexa may process information associated with the merchant's Shopify store, including Shopify store identity and domain, store configuration, application settings, preferred application language, subscription and billing status, synchronization status, product and inventory information, analytical results, detected business opportunities, recommendations, and operational information required to provide and secure the service.

Decivexa may also generate technical logs relating to use of the application, synchronization, authentication, billing, errors, and security events.

We design such logs to avoid exposing authentication secrets and unnecessary personal information.

5. Information Collected Directly From Shoppers

Decivexa's current Shopify application does not require shoppers to create an account with Decivexa or interact directly with Decivexa in order for the merchant to receive analytical services.

Decivexa primarily obtains the information required for its service through authorized Shopify APIs on behalf of the merchant.

6. How We Use Information

We use information only as necessary to operate and provide Decivexa, including to synchronize authorized Shopify data; calculate business and financial metrics; evaluate data quality; analyze sales and product performance; identify business opportunities; estimate potential impacts; generate recommendations and explanations; provide historical comparisons; maintain application subscriptions and billing; authenticate merchants and secure access; troubleshoot failures and maintain reliability; comply with Shopify privacy and data protection requirements; and comply with applicable legal obligations.

We do not use protected customer data for unrelated purposes.

7. Data Minimization

Decivexa follows a data-minimization approach.

Although Shopify order resources can contain customer names, email addresses, telephone numbers, billing addresses, shipping addresses, and other identifying information, Decivexa removes unnecessary customer-identifying fields before persisting order data used by its analytical engine.

Refund information is also reduced to the fields required for financial and product analysis.

Decivexa does not maintain a dedicated customer-profile or customer-marketing database.

8. Sale and Sharing of Personal Information

Services AtlasNexus inc. does not sell personal information or protected Shopify customer data.

We do not use protected customer data for advertising directed at individual shoppers.

Information may be disclosed to service providers only where reasonably necessary to host, operate, secure, maintain, or support Decivexa, or where disclosure is required by law.

Service providers acting on our behalf are expected to process information only for the purposes for which they are engaged and subject to applicable contractual, confidentiality, security, or legal obligations.

9. Automated Analysis

Decivexa uses automated systems to identify commercial trends, performance issues, opportunities, and recommendations for Shopify merchants.

These analyses are intended to assist merchants with business and ecommerce decisions.

Decivexa does not use protected customer data to make automated decisions about individual shoppers that are intended to produce legal or similarly significant effects on those individuals.

10. Data Security

Services AtlasNexus inc. applies technical and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

These safeguards include, as applicable, HTTPS/TLS encryption for data in transit, encryption of managed database storage and backups, application-level encryption for Shopify offline access tokens, restricted authentication and authorization, separation of merchant data, secrets management, security headers and network protections, rate limiting, logging designed to exclude authentication secrets and unnecessary personal information, and operational monitoring and backup procedures.

No information system can provide absolute security, but we maintain safeguards appropriate to the nature of the information processed and the operation of Decivexa.

11. Data Retention

Decivexa retains information only for as long as reasonably necessary to provide the service, comply with applicable requirements, maintain security and operational integrity, and support the merchant's contracted functionality.

Protected Shopify order and refund source data retained by Decivexa is subject to an automated maximum retention period of 730 days.

Records created to process Shopify customer data requests are also subject to a maximum retention period of 730 days.

Certain analytical information may be made available to merchants for shorter periods depending on the merchant's Decivexa subscription plan.

Information may be deleted earlier when required by a Shopify privacy request, deletion or redaction requirements, termination of the relevant processing purpose, applicable law, or the deletion of the merchant's store data from Decivexa.

12. Shopify Privacy Requests

Decivexa supports Shopify's mandatory privacy and compliance mechanisms, including customer data requests, customer redaction requests, and shop redaction requests.

When Shopify sends an authorized customer-redaction request, Decivexa deletes the persisted order and related refund information identified by Shopify.

When Shopify sends an authorized shop-redaction request, Decivexa deletes the applicable merchant/store data and associated protected customer data maintained by Decivexa, subject only to information that must lawfully be retained or anonymized.

Decivexa validates Shopify compliance webhook requests before processing them.

13. Merchant Responsibilities and Customer Rights

Merchants remain responsible for complying with privacy and data protection laws applicable to their businesses and customers.

If an individual contacts a merchant regarding information processed through Decivexa, the merchant may contact Services AtlasNexus inc. for reasonable assistance where Decivexa's involvement is relevant.

Shopify privacy requests received through Shopify's required mechanisms are processed according to the applicable Shopify requirements.

14. International Data Processing

Services AtlasNexus inc. is established in Québec, Canada.

Decivexa uses infrastructure and service providers that may process or store information in Canada, the United States, or other jurisdictions in which those providers operate.

When personal information is processed outside its jurisdiction of origin, Services AtlasNexus inc. handles that processing in accordance with applicable privacy and data protection requirements.

15. Privacy and Data Protection Commitments

This Privacy Policy describes the privacy and data protection commitments that apply when Services AtlasNexus inc. processes information through Decivexa for Shopify merchants.

Services AtlasNexus inc. processes protected customer data only as necessary to provide Decivexa for the purposes described in this Policy, subject to applicable Shopify requirements and applicable privacy and data protection laws.

Merchants can review this Privacy Policy before and while using Decivexa. Where additional contractual data-protection terms are required by applicable law or reasonably requested by a merchant, the merchant may contact Services AtlasNexus inc. at support@servicesatlasnexus.com.

16. Legal Requirements

We may preserve or disclose information where reasonably necessary to comply with applicable laws, regulations, court orders, or lawful governmental requests; enforce applicable agreements; investigate fraud, misuse, or security incidents; or protect the rights, property, security, and integrity of Decivexa, Services AtlasNexus inc., merchants, or others.

Any such processing will be limited to what is reasonably necessary under the circumstances.

17. Changes to This Privacy Policy

We may update this Privacy Policy when Decivexa's functionality, data practices, infrastructure, legal obligations, or Shopify requirements change.

The date at the top of this Policy identifies the latest revision.

Material changes will be communicated or made available to merchants as appropriate.

18. Contact

For questions about this Privacy Policy, privacy requests, or Decivexa's data practices:

Services AtlasNexus inc.
203-15 rue de l'Arsenal
Lévis, Québec G6V 4P6
Canada

Email: support@servicesatlasnexus.com